Job Description

The Barista is a knowledgeable and enthusiastic team member who helps bringsMalvern Buttery’s beverage program to life- mastering our coffee, tea, and retail offerings while warmly sharing that knowledge with both guests and fellow staff. As a proud ambassador of The Buttery, this person collaborates closely with the Lead Barista to create a welcoming, high-quality customer experience and help foster a supportive, positive work environment.

Responsibilities

• Prepare and serve beverages according to The Buttery’s standards in a timely manner.
• Foster a culture of respect, support, and teamwork.
• Assist the Lead Barista in enforcing health, food safety, and sanitation standards in the Front of House (FOH).
• Restock shelves and assist with the distribution of weekly deliveries as needed.
• Routinely clean the bar area, customer tables, and coffee equipment.
• Provide efficient and friendly service at all times.
• Accurately ring up sales, handle cash, and give change in a courteous and friendly manner.
• Report customer comments to the Lead Barista or General Manager.
• Maintain neatness and cleanliness in retail displays, storage areas, and the FOH bar area.
• Ensure beverage standards are upheld across the team in coordination with the Lead Barista.
• Continue education on coffee and tea products.
• Collaborate with the Lead Barista and AGM to train new staff on culture, beverage procedures, and customer service.

Qualifications

• At least 1 year of experience in high-volume coffee preferred but willing to train the right candidate
• Previous customer service experience in food and beverage or retail setting preferred.
• Excellent time management, organizational, and listening skills. 
• Strong understanding of coffee drink execution.
• Passion for hospitality and providing excellent customer service.
• Love for all things food and beverage.
• Be caring, self-motivated, and exhibit an aptitude for learning, teaching and promoting teamwork

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Health Insurance, Food/Beverage Discounts and more.
• Flexible Scheduling: We offer flexible scheduling options whenever possible.

About us:

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things: 

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences. 

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