Job Description

Position Summary

The Front Desk Receptionist and Test Proctor supports the Admissions Department by managing daily front office operations and ensuring a professional, welcoming environment for visitors and prospective students. This role includes exam proctoring, appointment coordination, data tracking, and general administrative support. The ideal candidate is a self-starter who thrives in a team-oriented environment, demonstrates excellent customer service skills, and maintains a high level of organization.

Essential Functions:

• Manage the reception area to ensure effective internal and external communications and maintain a professional image.
• Proctor admissions and make-up exams in a secure and distraction-free environment.
• Gather, organize, and maintain data related to Admissions activities and applicant files.
• Review and summarize reports to identify trends and keep department leadership informed.
• Maintain both electronic and physical files for incoming cohorts, tracking required documents and following up as needed.
• Assist in planning, coordinating, and implementing department meetings and special events.
• Take accurate meeting minutes and distribute them to appropriate stakeholders.
• Coordinate scheduling and appointments for department leadership.
• Provide backup support to the main reception desk as needed.
• Participate in special projects and perform other related duties as assigned.

Qualifications:

• High School Diploma or equivalent required.
• Demonstrated excellence in customer service and interpersonal communication.
• Strong computer skills, with proficiency in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Working knowledge of office procedures, protocols, and equipment.
• Strong organizational skills with the ability to manage multiple tasks under strict deadlines.
• Detail-oriented with the ability to handle confidential information responsibly.
• Ability to work independently while contributing to a collaborative team environment.

Conditions of Employment:

• This position requires regular, in-person attendance at the assigned work location to effectively fulfill the responsibilities of the role.
• The duties outlined must be performed satisfactorily, with or without reasonable accommodation.
• Compliance with university policies and procedures, as well as the ability to maintain a professional and welcoming environment, is essential.
• Reasonable accommodations may be made to support individuals with disabilities in performing the essential job functions.

Work Environment:

• Standard office setting with moderate noise levels and frequent interactions with staff, students, and visitors.
• Duties are typically performed while seated at a desk or computer workstation.
• The position involves frequent use of standard office equipment and occasional interruptions due to administrative needs and departmental priorities.

Physical Demands:

• Regularly required to sit for extended periods and walk short distances.
• Frequent use of hands and fingers to operate computers, telephones, and other office equipment.
• Requires clear verbal communication, auditory comprehension, and visual acuity to interact effectively with others and manage digital/printed materials.
• Must be able to lift, carry, or move items weighing up to 10 pounds as needed.

Employee Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

Equal Opportunity Employer Statement

Stanbridge University is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

We encourage applicants from all backgrounds to apply and join us in advancing our mission of excellence in education, innovation, and service.

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