Job Description

Job Summary:
We are looking for a friendly and professional Guest Service Agent to join our front desk team. The ideal candidate will provide exceptional service to guests, ensuring a welcoming experience from check-in to check-out. This role is vital in maintaining a positive hotel reputation through attentive customer service and efficient operations.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, local attractions, and services.
• Process payments, reservations, and room assignments accurately.
• Maintain accurate records of guest interactions and transactions.
• Communicate with housekeeping and maintenance to ensure room readiness.
• Follow safety and security procedures and maintain a neat front desk area.

Qualifications:

• Previous customer service or hospitality experience preferred.
• Strong communication and problem-solving skills.
• Proficiency in hotel management systems and MS Office is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

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