Job Description

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.This role requires weekly on-site work. Must be within a commutable distance.Why ChristianaCare:Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition(r).ChristianaCare Offers:Full Medical, Dental, Vision, Life Insurance, etc.Two retirement planning offerings, including 403(b) with company contributionsGenerous paid time off with annual roll-over and opportunities to cash out12 week paid parental leaveTuition assistanceIncredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!PRIMARY FUNCTION:The Supply Chain Associate Systems Analyst is responsible for providing introductory level support related to the SCM software applications, the corresponding data and utilized hardware. The support includes, but is not limited to, acting as backup for Material Management Data Specialist, providing first level support to the Supply Chain caregivers with application and hardware related questions, staff training and participating as a team member on Supply Chain project initiatives. PRINCIPAL DUTIES AND RESPONSIBILITIES: Serves to support caregivers by maintaining SCM application data including back up for the Materials Management Data Specialist. Data includes but is not limited to Item Master, Suppliers, Spend Categories, EDI and other code reference files.Provides basic or first level support of SCM software applications, data, user access and permissions, testing, integrations and reporting.Maintains reference data, configures business processes and other tasks related to SCM and corresponding software and databases.Participates as team member with corresponding systems analysis and application support responsibilities for SCM related projects.Participates as a team member in the preparation, testing and implementation of SCM related systems, system enhancements and system upgrades.Participates in preparing user requirements and other technical specifications for SCM related work, systems functions and processes.Tracks, researches and tests potential fixes, enhancements or solutions to existing SCM related issues.Handles the SCM related hardware including but not limited to dealing with the vendors on hardware repairs, supporting internal caregivers with hardware such as printers, computers, tablets and handhelds.Provides regular status updates on open issues, requests and projects.Collaborates with other departments like IT, SST and Service Line Managers to implement fixes, enhancements, integrations, solutions and projects in support of SCM operations and priorities.Assists in documenting fixes, enhancements and solutions. Documentation to include initial problem, detail of fixes, enhancements, processes and/or solutions which include any system configuration, testing, access permissions, reporting, analysis and ongoing support responsibilitiesActively seeks out system and process improvements to increase performance and productivity and reduce expenses.Assists in development of training documents, preparation, training and communication related to training of basic data, software functionality, system tasks, business processes and reporting.Maintains effective and service-oriented relationships with departmental and organizational level caregivers.Performs assigned work safely, adhering to established departmental safety rules and practices and reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.EDUCATION AND EXPERIENCE REQUIREMENTS:Bachelor's degree or equivalent preferred1-2 years of experience within Supply Chain area required; hospital or healthcare SCM experience preferred1-2 years of support of SCM applications, data and/or reporting preferredAn equivalent combination of education and experience may be substitutedKNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:Knowledge of Supply Chain operationsSkill in use of keyboard, computer, peripherals (printers, scanners, mobile devices) and other equipment used in Supply Chain operationsAbility to perform basic troubleshooting of issues with computer software and hardwareAbility to analyze routine problems and present available options for resolving in manner that technical and non-technical staff can understandEffective organization skills and attention to detailEffective oral and written communication skillsEffective presentation skills desiredAbility to partner with SCM team members in implementing overall strategy initiatives and post implementation support

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